Terms and Conditions

 

Payment and Processing Orders

You will receive a confirmation email from me once you place an order.

I accept payments via credit card and PayPal.

If a product is in stock and only once payment has been received, I will endeavour to process and despatch your order within 3 working days from Adelaide via Australia Post.

For all commissioned items or products made to order, please email me to discuss arrangements and time frames to complete the product, process and despatch your order.

Sometimes extenuating circumstances may cause delays in despatch, but I will endeavour to keep lines of communication open in these instances to ensure a happy and positive customer experience.

Shipping and Delivery

Shipping times are estimated between 5-7 business days from despatch depending on your location within Australia.

I offer regular Parcel Post through Australia Post at $10, but I can organise Express Post shipping at an additional charge if required. If ordering from outside of Australia, please email me to discuss arrangements and shipping charges.

Refund and Exchange Policy

I do not accept refunds or exchanges unless there is a fault with the item upon arrival or in the instance that your piece of jewellery or art has a manufacturing fault through no fault of your own or misuse by others. Please provide a copy of your purchase receipt and a photo of the specific fault via email and I will endeavour to repair, exchange or refund the item.

I take pride in packaging my orders with the utmost care and attention, but in rare circumstances there may be damage to your goods on arrival. In these instances, please contact me within 2 business days of delivery to organise a repair, exchange or refund.

If a product is damaged due to general wear or misuse. I will endeavour to repair the item if proposed, but the buyer will be responsible for the cost of repairs and shipping.

Pricing

All pricing is in Australian Dollars (AUD). I reserve the right to change pricing at my discretion and without notice.

Cancellations

I will not ship your order until payment has been received. If payment has not been received within 48 hours, your order will be cancelled.

If I am unable to fulfil your order for any reason I will notify you within 2 business days to arrange an agreeable alternative item, a back order or a full refund.

Product Care

The hand made and sometimes delicate nature of my jewellery, art and design products require care to be taken while wearing, storage and cleaning.

Sterling silver and copper can tarnish over time with exposure to air and accumulate scratches, so please ensure that you keep your special pieces packed away in a jewellery box to minimise this.

Some whitened Sterling Silver pieces, some copper and metals with a patina surface are sealed with Renaissance Wax or another type of sealer to provide some protection, minimise scratches and minimise further tarnishing; although this is not guaranteed. Renaissance Wax can be removed using white spirits.

Hand knitted, crocheted and woven works in fine wires can be extremely delicate and require the utmost care when wearing or packing to avoid squashing, misshaping or breaking the wire. If a piece has been squashed, a piece of wooden dowel may be used to pull out and re-shape any cylindrical forms and try gently manipulating with your hands as well to reform.

Customer Experience

If you have any comments, suggestions, or experiences you would like to share with me or if you are unhappy for any reason with your product, service or overall experience, please contact me at naomi@naomieleftheriou.com.au and I will endeavour to resolve any issues to ensure a positive and memorable experience.